Privacy policy

Privacy Policy of HEAVEN TRAVEL   Effective date : 28/06/2024  

1. Introduction

At HEAVEN TRAVEL, we take the confidentiality and protection of your personal data very seriously. This privacy policy describes how we collect, use, disclose, and protect your information when you use our website https://www.heaventravel.fr/ (hereinafter referred to as the “Site”).  

2. Informations collected

We may collect the following types of information :

• Personal Informations 

– Name, address, email address, phone number, passport information, and other identification details. – Payment information such as credit or debit card numbers.

• Non-personal Informations 

– Browsing data, including IP addresses, browser type, pages visited, and time spent on the Site. – Information collected by cookies and other tracking technologies.  

3. Use of Information and Legal Basis for Processing

We use the collected information for the following purposes, each processing based on a specific legal basis:

• Process and manage your bookings and purchases of travel services

– Legal basis: Performance of a contract – We use your information to fulfill our contractual obligations to you when booking your travel services.

• Communicate with you regarding your bookings and special offers

– Legal basis: Legitimate interest – We use your information to inform you about the status of your bookings and to send you offers that may interest you based on your preferences.

• Improve our Site and personalize your user experience

– Legal basis: Legitimate interest – We analyze how you use our Site to improve our services and your online experience.

• Conduct data analysis to improve our services

– Legal basis: Legitimate interest – We process your data to understand trends and performance of our services in order to optimize them.

• Comply with legal and regulatory obligations

– Legal basis: Legal obligation – We are required to process your information to comply with various legal and regulatory obligations (e.g., retention of billing data).

• Sending newsletters and marketing communications

– Legal basis: Consent – We will send you newsletters and marketing communications only if you have given your explicit consent

• Manage requests for access, rectification, and deletion of data

– Legal basis: Legal obligation – We must process your requests in accordance with data protection regulations (e.g., GDPR)  

4. Sharing of Information We may share your information with:
   • Third-party service providers who assist us in processing payments, bookings, and other services.
   • Business partners, only if necessary to provide the requested services.
   • Legal authorities, if required by law or to protect our rights and security.curité.

5. Data Security We implement technical and organizational security measures to protect your information against unauthorized access, use, or disclosure

6. Your Rights You have the right to:
   • Access your personal data.
   • Request the correction or deletion of your personal data.
   • Object to the processing of your personal data.
   • Request the portability of your personal data

To exercise these rights, please contact us at tourisme@heaventravel.fr.  

7. Cookies and Similar Technologies Our Site uses cookies to enhance your online experience. You can control the use of cookies through your browser settings. However, blocking cookies may affect the functionality of the Site.  

8. Links to Third-Party Sites Our Site may contain links to third-party websites. We are not responsible for the privacy practices of these sites and encourage you to read their privacy policies.

9. Changes to this Privacy Policy We reserve the right to modify this privacy policy at any time. Any changes will be posted on this page with a revised update date. We encourage you to review this page regularly to stay informed about our privacy practices.  

10. Contact Us If you have any questions or concerns regarding this privacy policy, please contact us at:  

HEAVEN TRAVEL 10 avenue Félix Faure, 06000 Nice tourisme@heaventravel.fr +33 (0)4 93 81 26 26   Thank you for using the services of HEAVEN TRAVEL. We are committed to protecting your privacy and providing a safe and enjoyable travel experience.